Refund policy

Thank you for being here and supporting our small business! Each item is custom made upon order and we hope you enjoy it. But if you’re unhappy with your order, we offer refunds. We also offer replacements for defective items or when the wrong item is received. We currently do not offer exchanges. (See 'EXCHANGES' below if you need a different size or would prefer a different product.) 

Your refund or replacement will be granted as long as the following conditions are met:

REFUNDS

1-A refund request must be initiated within 30 days of the order date of the item(s).

2-The item must be returned to us first. No refunds will be given unless and until we receive the item.

3-The item must be in its original, new condition.

4-You must pay for the shipping for the item to be returned to us. This shipping must include a tracking number. The tracking number and carrier name must be provided to us upon request. 

5-The request must be made in good faith. Bad-faith requests will be denied. (Some examples of bad-faith requests include expecting a refund before the original product is returned to us, making a false claim about not receiving an order, returning an item that you personally have damaged, or similar acts of bad faith.)

6-If the above conditions are met, we will happily issue you a refund and we hope you’ll come back:)

REPLACEMENTS

1-If you have received the wrong item or the item is defective, please contact us within 30 days of the order date of your product. As long as the request is legitimate (not false or misleading), we will issue you either a replacement or full refund—you can choose which one.

2-We may request photos and/or video clips of the item for assessment. If a request is made, you must comply. Otherwise, a replacement will NOT be processed. (To our honest customers: Sorry for any inconvenience this may cause. This step is often necessary to protect our company against scammers.)

3-We may request that the item be shipped back to us. If we do, we’ll cover the shipping costs. We also cover the shipping costs to send you a replacement. 

4-The replacement cannot be a different product from the original order. For example, if your original order was our Daisy Days tee but you received a different T-shirt, the replacement must be the Daisy Days tee.

EXCHANGES

We currently do not offer exchanges. If you would like a different item or need a different size of the same design:

1-Submit a refund request for the original item. Be sure to follow the terms described in the 'REFUNDS' section above.

2-Place a new order for the other item/size you would like.

Thanks again for visiting our site! Please reach out to us if you have additional questions.